Ship and Delivery Policy

Our shipping timelines are-

  1. Express shipping in metro and tier 1 cities: 2 - 4 working days.
  2. Standard shipping PAN India: 5 - 9 working days.
  3. International Shipping: 10-12 working days.

Orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, there might be a delay of a few days in the shipment process. Kindly allow for additional transit days for the delivery of your order. If there is a substantial delay in the shipment of your order, please feel free to reach out to us via email or telephone.

Potential Delays for personalised orders:

During periods of high order volume or unforeseen circumstances, the production and shipment of personalised items may experience delays of 3 to 5 days beyond the estimated delivery date. Customers will be duly informed of any such delays.

Non-Refundable Logistics Delay:

Soul Tript is not liable for delays in product delivery due to logistics issues, including carrier delays, customs clearance, or other unforeseen logistics circumstances. Therefore, refunds will not be provided for delays caused by such logistical factors.

SHIPMENT CONFIRMATION & ORDER TRACKING

Upon the shipment of your order, you will receive a Shipment Confirmation email.. This communication will include your tracking number(s) for reference. Please note that the tracking number(s) provided will become active within a period of 24 hours.

CUSTOMS, DUTIES AND TAXES

Soul Tript  holds no responsibility for any customs fees or taxes incurred on your order. Any charges imposed during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.

Please note: By placing an order for personalised items, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our customer service team.

Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.

 Last updated on : 10-05-2024