Refund and Cancellation Policy


EXCHANGE / RETURN / CANCELLATION POLICY

• Full refund if order is cancelled before confirmation
• No refund/cancellation if the order is already accepted or dispatched

Hello, here’s all you need to know about getting your SOUL TRIPT product replaced. We offer an exchange within 1 day of you receiving your order.

Please note that exchanges can only be made under the following conditions:

  • The PRODUCT  is damaged or defective on arrival (we shall need an unboxing video or photographs of the product)
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  • The PRODUCT must have no clear signs of use

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    To initiate an exchange, please email us at info@soultript.com. Once we receive the product from you, we’ll inspect it and let you know about the next steps.

    Additional Information:

    Please allow us at least 7 days to dispatch your replacement product once we have received the defective product. We will be responsible to arrange for a return once it's approved via email. In case of an exchange, no extra delivery charge will be applied. 

    In addition to the above, please be aware of the following non-returnable items:

    • Gift cards
    • Personalised or customised products

    In certain situations, partial refunds may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.

    REFUND POLICY
    we do not have a ‘return for refund’ policy. 

    REFUNDS (IF APPLICABLE)
    Refund for the Non - Personalised orders:

    Customers have the option to receive a refund in the original payment source or shop credit(if applicable).

    Refunds processed to the original payment source will be subject to a 5% of transactional & cancellation fee. Refunds to the original payment source will reflect in the customer's account within 3 to 5 working days from the processing date.

    Customers choosing to receive a refund as store credit will be eligible for a 100% refund. Refunds as store credit  will reflect within 24 to 48 hours of the cancellation request.

    All refunds will be initiated within 24 to 48 hours from the time of the cancellation request.

    cancellation after dispatch incurs, the shipping fee + RTO fee + 5% restocking fee will be applicable

    Refund for the Personalised orders: 

    Upon cancellation, the cost of the personalised product will be deducted from the total order amount. The remaining balance (excluding the personalised product cost and the 5% cancellation fee) will be refunded to the customer. 

    In case of cancellation post order dispatch, the personalised product cost + shipping fee + RTO fee + 5% restocking fee will be deducted from the total order value.

    Refund for the damage and missing product:

    Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your refund request.

    If your refund is approved, the refund will be processed from our end within 24 to 48 hours, and it will be credited to your original method of payment, within 3 to 5 working days.

     Last updated on : 10-05-2024